Job Description
Position Overview
Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of luxury clientele and can effectively manage both customer relationships and high-value service operations.
Key Responsibilities
- Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
- Perform detailed vehicle walk-arounds and accurately document customer concerns
- Prepare and present service recommendations with transparency and professionalism
- Coordinate with factory-trained technicians to ensure timely, high-quality repairs
- Proactively communicate service updates via phone, text, or digital platforms
- Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
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