Job Description


Role Name: M AMS Support Manager
Location: Montreal

Duration: Contract



JOB DESCRIPTION:

Years of Experience to years

Technical Skills
  • Mastery of ITIL processes Incident Problem Knowledge Management

  • Management of an incident backlog prioritization SLAOLA compliance end to end follow up

  • Handling of major incidents P coordination communication post mortem analysis

  • Experience with the Follow the Sun operational model is a plus

  • Advanced use of ticketing tools ServiceNow

  • Analysis and production of KPIs dashboards

  • Broad technical knowledge workstation environments

  • Understanding of automation and process optimization initiatives

  • Management of operational documentation

  • Functional Interpersonal Skills

  • Operational leadership and ability to lead global teams

  • Excellent verbal and written communi...

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