Maintenance Team Engineer

Responsibilities :

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 24x7 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson's terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned

Requirem...