Manager

. Manage the day to day operations of the Centre with a focus on all service and operational logistics of the reservations and reception

. Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation

. Provides weekly work schedules

. Regularly evaluates business processes, procedures and systems, makes recommendations as necessary

. Responsible for staffing, staff development, and training

. Resolves customer complaints that have been escalated

. Managing, coaching and motivating team of sales staff and therapist

. Maintain updates on promotion, benefits and offer to customers

. Support the sales team and ensure that they can meet team's performance KPI

. Handle customers' enquiries and provide professional consultation

. Supervision on the performance of te...