Manager Customer Service

Key Roles & Responsibilities

1. Technical Support & Customer Service

• Provide advanced technical support for customers and corporate clients
• Perform product testing including appearance, functionality, hardware compatibility, and software applications
• Handle customer escalations through emails, social media, and service channels
• Educate customers regarding product performance standards (colour accuracy, display uniformity, etc.)

2. Pre-Sales & Product Training

• Conduct technical training sessions for internal sales teams and key account customers
• Support pre-launch product readiness and technical enablement
• Train solution partners, VARs, and system integrators on product usage and installation

3. Service Operations & System Management

• Maintain service documentation, technical manuals, and knowledge repositories
• Manage firmw...