Job Description

At Aristocrat, we advance the frontiers of gaming entertainment through innovation and the latest technology. The Manager, P&C Service Operations plays a key role within our People & Culture shared services framework, providing reliable, high-quality employee support for EMEA and the Americas. Join a team committed to detailed operations and outstanding service delivery. With expertise in Workday HCM and HR service systems, you will improve service quality, speed, and accuracy.

What You'll Do

  • Lead a high-performing group delivering employee-centered support throughout different regions.
  • Coordinate daily service operations, including case queues, workload allocation, SLA attainment, quality controls, efficiency, and issue management across multiple time zones.
  • Deploy AI-powered tools and automation to improve case triage, knowledge search, workflow routing, reporting, data integrity, and employee self-service, while maintaining critical huma...

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