Job Description

Manager Training (PHL)

Under general guidance and mentoring, provides oversight of a customer service unit.

Responsibilities

  • Establish department policies and procedures
  • Conduct audits to monitor efficiency and compliance with policies
  • Prepare specialized reports
  • Lead special project work as assigned based on business needs
  • Hire, train, coach, counsel, and evaluate performance of direct reports

Qualifications

Requires a BA/BS degree and 5 years of experience in progressively complex customer service environments, or a combination of education and experience that provides equivalent background.

Benefits

Competitive compensation and comprehensive benefits, including rewards and recognition programs, health and medical insurance, and best‑in‑class amenities to keep associates and their families healthy and secure.

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