Job Description


Our client is seeking for a dedicated and experienced Medior Desktop Support Specialist (m/f/x) to join the team in Amsterdam, covering a 6-month sick leave for a senior team member. This is a second-line desktop support role, requiring a strong customer service orientation and excellent interpersonal skills.

Key Responsibilities

  • Provide second-line desktop support for our users in Amsterdam
  • Manage and resolve tickets through ServiceNow
  • Perform laptop and mobile phone replacements
  • Transition from AirWatch to Intune for device management
  • Ensure seamless operation of Windows 10-11 and Mac systems
  • Utilize Microsoft 365 for various support tasks and user management

    • Requirements

  • Proven experience in desktop support roles, particularly with Windows 10-11 and Mac systems
  • Familiarity with Intune for device management (highly beneficial)
  • Proficiency in Microsoft 365
  • Str...

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