Membership Support Executive

Key Responsibilities

• Process membership applications (new members) including checking for permissions and access for the contact and sending Invoice to the accounts team for payment.
• Assist with the emails into the membership inbox – including changes in contacts, addresses, membership package and access to their online account.
• Support the annual retention cycle for members, including chasing renewing and lapsed members that have yet to pay their subscription fees via phone calls and email.
• Support the delivery of the annual engagement programme for members, including activities such as contacting all new members within their first six months of membership to ensure that they have registered for their eLearning licences, ensuring that all new members receive invites to the BSC onboarding webinars, received their welcome communications and all onboarding calls within the first 6 months.
• Conducting one to one session on member request...