Messaging Operations Engineer (Plano)

Role- Messaging Operations Engineer

Location- Plano TX 75024 (on-site)

Contract

Must Have Technical/Functional Skills

:Must Have Skills

:Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response, troubleshooting, and root-cause analysis

.Administer user, shared, and resource mailboxes, including permissions, delegation, and access reviews aligned to least-privilege practices (RBAC)

.Troubleshoot mail-flow issues (NDRs, delays, routing, connectors, transport rules) and perform message trace and email header analysis

.Support Outlook (Classic and New Outlook) issues including profiles, shared mailboxes, add-ins, and calendaring

.Operate email security and hygiene controls (e.g., Proofpoint and Microsoft Defender for Office 365), including quarantine review, policy troubleshooting, and escalation to security partners as nee...