Job Description

Job Description : Manager ( Service Planning & Digitization)

Job Title: Manager – Service Planning & Digitization

Department: Bajaj Auto Ltd - Probiking Department

Location: Head Office, Akurdi, Pune

Position Objective

To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.

Key Responsibilities

  • Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
  • Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
  • Conduct root cause analysis of detractors and implement structured preventive measures.
  • Conceptualize ...

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