Job Description
Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs
Perform Windows Administration tasks, including basic system configuration and user management
Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions . Hands-on experience in Windows or Linux administration (any one required)
Work with at least one cloud platform (AWS or Azure) for basic support and operations
Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive
Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting
Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes
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