Job Description


Microsoft Dynamics 365 Developer | Contract | Melbourne CBD


About the role

This is a hands-on contract role building something from scratch. Right now, there are multiple programs running separate systems, spreadsheets and SharePoint lists to manage enquiries and track interactions. Your job is to bring all of that into one centralised, properly governed CRM solution using Dynamics 365 Customer Service and the Power Platform.

It's not a complex enterprise transformation. It's a focused, well-scoped piece of work with a clear brief and a team ready to adopt what you build.

What you'll actually be doing

  • Designing and building a centralised case management solution in Dynamics 365 Customer Service and Dataverse
  • Configuring queues, case routing, workflows, business rules and forms to replace a mix of legacy tools and manual processes
  • Integrating with SharePoint, Outlook and other existing systems via...

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