Microsoft Dynamics Consultant

We are representing our client, a large IT solution provider, to look for an experienced MS Dynamics Consultant will support Microsoft Dynamics 365 (CRM) implementation and Application Support & Maintenance (ASM) activities. The role involves functional analysis, system configuration, technical support, minor enhancements, and coordination with the development team to ensure smooth system operations and continuous improvements.

Responsibilities

• Gather and document business requirements for D365 customizations and enhancements
• Configure and support Dynamics 365 modules, workflows, plug‑ins, and integrations
• Perform testing and validation of CRM solutions, including SIT and UAT coordination
• Manage release documentation and deployment checklists
• Provide Level 1 and Level 2 application support, troubleshoot issues, and implement workarounds
• Record reported issues, assess their urgency and impact, and elevate th...