Mid-Level APPs / OSS-BSS Support Engineer

We are looking for a Mid-Level APPs / OSS-BSS Support Engineer with experience in Oracle Communications environments, including BRM, Charging, Billing, Mediation, Provisioning, and Order Management. The candidate should have solid hands-on experience in application support, production troubleshooting, monitoring, KPI analysis, documentation, maintenance support, and 24x7 on-call operations.

The role requires strong coordination skills to work with customers, internal teams, and vendors, along with good knowledge of Linux/Unix, cloud-native platforms, Kubernetes, Grafana, Kibana, Prometheus, and monitoring tools. Exposure to OSS/BSS, BRM core nodes, and real-time charging / billing flows is highly desirable.

This is also a remote LATAM-based role supporting LAD/EMEA operations, with availability for rotational shifts, weeke...