Navigator/ Scheduler

About the role

• This is an on-siterole with no work-from-home flexibility.
• Casual shifts available during operating hours 6.00am – 10pm Monday Friday

This role is pivotal in providing excellent customer service, relevant information and linking incoming calls to the most appropriate staff member in an effective and efficient manner. As a key support service for the successful delivery of HC Service plans.

We’re looking for motivated Casual Navigators/Schedulers to join our team at our HammondCare Support location in Wahroonga, NSW. This is a great opportunity to work in a dynamic, supportive environment where your efforts make a real impact.

• Incoming calls from customers will be handled by the HammondCare Support Navigator to answer questions and enquiries, handle complaints, troubleshoot problems and provide information.
• First point of contact for both internal customers (staf...