Job Description
Job Title: NetApp Support Engineer
Key Responsibilities
Candidates must hold at least 3 of the following certifications upon hire, and be willing to pursue the remaining 2 after onboarding:
Key Responsibilities
- L2/L3 Technical Support: Diagnose and resolve complex software and performance issues within NetApp storage environments.
- ONTAP Management: Troubleshoot, configure, and maintain NetApp Data ONTAP (Cluster-Mode).
- Hardware Troubleshooting: Handle break/fix scenarios, controller replacements, and disk shelf issues.
- Client Collaboration: Coordinate directly with the US client team to ensure data availability and storage health.
Candidates must hold at least 3 of the following certifications upon hire, and be willing to pursue the remaining 2 after onboarding:
- NCSE (NetApp Certified Support Engineer Professional)
- NCSE OS (NetApp Certified Support Engineer, ONTAP Specialist)
- NAHSE (NetApp Accredited Hardware Support Eng...
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