Job Description
Responsibilities
Provide technical support services remotely or onsite as per service level agreement including Breakfix.
Emergency support.
Software upgrades.
24 x 7 rotational on-call standby duty.
Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
Derive processes and SOPs for implementation such as Method of Procedures (MOP).
Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
Perform configuration change for network enhancement and validation of new service/feature.
Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.
Perform periodic preventive maintenance on customers' networks.
Prepare reports and d...
Provide technical support services remotely or onsite as per service level agreement including Breakfix.
Emergency support.
Software upgrades.
24 x 7 rotational on-call standby duty.
Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
Derive processes and SOPs for implementation such as Method of Procedures (MOP).
Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
Perform configuration change for network enhancement and validation of new service/feature.
Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.
Perform periodic preventive maintenance on customers' networks.
Prepare reports and d...
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