Job Description

Job Role: Network Operations Center (NOC) Engineer

Job Location: Abu Dhabi, UAE

Experience: 2-5 Years

Role Summary

Responsible for 24x7 monitoring, triage, and first-response handling of IT infrastructure, network, application, and security alerts. Ensures early detection of issues and fast escalation to maintain service availability in a mission-critical environment.

Key Responsibilities
  • Monitor servers, networks, applications, and security alerts using NOC tools
  • Perform first-level triage and classify incidents based on severity
  • Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
  • Escalate issues to L2/L3 teams as per SLA and escalation matrix
  • Execute runbook-based troubleshooting and initial response actions
  • Support Major Incident Management (bridge calls, updates, coordination)
  • Track SLA performance, incident trends, and sh...

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