NOC Analyst (Fixed-Term)

Position Summary

The NOC Engineer is responsible for monitoring, maintaining, and troubleshooting network systems to ensure optimal performance. The role requires swift identification and resolution of issues, proactive monitoring, and coordination with various IT teams to maintain efficient network operations. This position involves managing major incidents, supporting escalations, and contributing to continuous improvement of network infrastructure.

Job Responsibilities

• Monitor and analyze network performance, system alerts, and resolve connectivity issues.
• Perform routine maintenance tasks, system updates, and backups.
• Diagnose, troubleshoot, and resolve network problems, escalating complex issues when necessary.
• Document network configurations, troubleshooting steps, and incident resolution processes.
• Provide technical support to end-users, internal IT teams, and external stakeholders.
• Escalat...