Job Description

Role:

NOC Analysts (L1)

Business Unit:


Mannai Technologies


Job Description:


Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service-provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24×7 support.

Job Purpose


We are looking for L1 NOC Analysts to support 24×7 Network Operations Center activities. The role will be responsible for monitoring network alerts, performing first-level troubleshooting, logging incidents, and escalating issues as per the agreed SLA and SOP guidelines.

Key Responsibilities

  • Monitor network events through dashboards, alerting tools, and monitoring systems.

  • Perform first-level diagnostics for link failures, device unrea...

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