Job Description

Job description

  • Troubleshooting and Resolution:Diagnose and resolve network issues, including hardware, software, and environmental problems.
  • Incident Management:Track, document, and report network incidents, ensuring timely resolution and root cause analysis.
  • Network Infrastructure Management:Manage and maintain network equipment, including routers, switches, firewalls, and access points.
  • Capacity Planning:Monitor network capacity and proactively plan for future needs.
  • Communication and Collaboration:Communicate effectively with other IT teams, vendors, and customers to ensure smooth operations and issue resolution.
  • Documentation:Maintain accurate and up-to-date technical documentation for the network environment.
  • Security:Monitor network security, identify potential threats, and implement security measures.



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