Job Description

TEKsystems is partnering with one of clients for a direct placement role as an On‑Site Support Technician to provide hands‑on, front‑line technical support in a large enterprise environment. This is a highly visible role supporting internal employees and critical business operations, ideal for someone who enjoys troubleshooting, customer interaction, and adding value beyond the ticket queue.

What You’ll Do

As an On‑Site Support Technician, you’ll serve as the first point of contact for technical issues but this is not your typical tier 1 support as they run a flat support system with no tiered system. We are targeting someone with more experience who could do tier 2 to 3 support across the organization, supporting end users both in person and remotely.

  • Provide Tier 2 to 3 desktop and technical support for a 2,000+ user environment
  • Troubleshoot hardware, software, and connectivity issues across Windows environments
  • Set up, deploy, and verify ...

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