Online Customer Service Representative

Job Description

Non-Voice Customer Service – Resolving customer issues and managing tasks primarily through written communication (email, chat, tickets) focusing on accuracy, problem solving, and efficient system updates.

Voice Customer Service – Handling customer interactions (inbound/outbound calls) for inquiries, complaints, or sales, requiring strong communication, problem solving, and product knowledge to resolve issues, provide solutions, meet targets, and maintain customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via email, chat, and tickets with timely and accurate resolutions.
• Handle inbound and outbound calls to provide service, resolve complaints, and offer product information.
• Maintain call and chat logs and update CRM systems accurately.
• Work towards defined performance metrics (CSAT, first‑contact resolution, call volume).

Required Skills & Qualifications...