Online Orders & Customer Support Executive

Company Overview

SAMEER SAIN is an established Karachi-based men’s fashion store selling luxury menswear across Pakistan and internationally. We are expanding our customer service team to improve online order processing, post‑sale support, and the overall customer experience for our growing e-commerce channels.

Role Summary

The Online Orders & Customer Support Executive will be the primary point of contact for shoppers, responsible for ensuring orders are processed accurately, queries are resolved promptly, and customers receive clear updates on shipping and returns.

Key Responsibilities

• Process online orders from confirmation through dispatch, verifying product, size, pricing, and delivery details.
• Coordinate with warehouse and logistics partners to schedule pickups, track shipments, and update delivery status.
• Respond to customer inquiries via phone, chat, and messaging platforms with professional, ...