Job Description

Job Overview


  • Provide guidance and advice to employees regarding benefit offerings, eligibility, and processes.

  • Respond to inquiries and resolve issues in a timely and professional manner.

    • Administration:

  • Oversee the day-to-day administration of benefit programs, including enrollment, changes, terminations, and retirements.

  • Ensure accurate record-keeping and timely processing of transactions.

    • Data Management:

  • Maintain and update databases with member information, including data from third-party plan administrators.

  • Ensure data integrity and confidentiality.

  • Perform benefit membership and adjudication data reconciliation, analysis and review

    • Calculations:

  • Perform pension-related calculations, such as service credits, retirement estimates, and benefit entitlements.

  • Communicate results clearly to members

    • Customer Service:

  • Act as a primary p...

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