Job Description
Elevate your career with OpenText as a Technical Support Manager. Lead a dynamic team, focus on customer relations, and drive innovative solutions in information management.
This role involves overseeing the operations of a highly technical Customer Support team. As a leader at OpenText, you will handle escalated issues, manage team performance, and collaborate with development teams. Your expertise will guide the creation of standard operating procedures and enhance customer satisfaction.
Key Responsibilities:
• Oversee operations for a technical customer support team
• Handle escalation management and issue prioritization
• Develop customer action plans and keep them informed
• Create and implement standard operating procedures
• Participate in hiring and performance management activities
Requirements:
• 8+ years of relevant technical experience required
• Familiar with relational databases and server ma...
This role involves overseeing the operations of a highly technical Customer Support team. As a leader at OpenText, you will handle escalated issues, manage team performance, and collaborate with development teams. Your expertise will guide the creation of standard operating procedures and enhance customer satisfaction.
Key Responsibilities:
• Oversee operations for a technical customer support team
• Handle escalation management and issue prioritization
• Develop customer action plans and keep them informed
• Create and implement standard operating procedures
• Participate in hiring and performance management activities
Requirements:
• 8+ years of relevant technical experience required
• Familiar with relational databases and server ma...
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