Job Description

Job Title: Operating Risk Amended Return Representative
Location: Rochester, NY 14625
Duration: 12 months
Schedule: 7:30am until work is completed.
Responsibilities:
  • Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately.
  • Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary.
  • Provides research and response to penalty issues to client and field personnel if applicable.
  • Applies judgment to determine the appropriate steps for resolving all issues.
  • Determines billing fees/revenue associated with preparation of returns to ensure standardized and consistent billing is achieved Identifies...

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