Job Description

Job Overview
Reporting to an Operational Effectiveness Manager, you will be responsible for playing an integral role in the implementation, support and ongoing operational efficiency of our technology-enabled services and solutions.
This position will involve collaboration with a globally distributed team at IQVIA and is primarily home based and will require flexibility for occasional onsite, in-office attendance.


Essential Function

  • Leverage AI tools and solutions to deliver assigned projects and drive efficiency in Operational Processes.
  • Support Service Delivery Implementation/migration launch plans
  • Maintain tools and resources for repeatable Service Delivery implementation processes
  • Execute Service Delivery test plans
  • Participate in and contribute to Operational Assessments, assigned workstreams and other Lean events
  • Support the creation of operational policies and procedures across the organization to...

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