Job Description
Serve as an Operational Service Scheduling Specialist, owning the scheduling and intake flow in our Window division. Enhance technician productivity while managing high-volume service requests effectively.
Ideal candidates will have over 3 years in scheduling or operations, bringing their expertise to oversee warranty calls, adjustments, and technical service visits. Your role will require a focus on structure amidst a busy schedule, fostering a positive customer experience through organized service management.
Key Responsibilities:
• Manage real-time technician scheduling and adjustments
• Triage service requests rapidly and efficiently
• Develop and track comprehensive work orders
• Collaborate with production for timely parts alignment
• Adapt to daily schedule changes while maintaining integrity
Requirements:
• 3+ years in service scheduling or coordination
• Proven ability in high-volume environments
• Strong skills with scheduling software systems...
Ideal candidates will have over 3 years in scheduling or operations, bringing their expertise to oversee warranty calls, adjustments, and technical service visits. Your role will require a focus on structure amidst a busy schedule, fostering a positive customer experience through organized service management.
Key Responsibilities:
• Manage real-time technician scheduling and adjustments
• Triage service requests rapidly and efficiently
• Develop and track comprehensive work orders
• Collaborate with production for timely parts alignment
• Adapt to daily schedule changes while maintaining integrity
Requirements:
• 3+ years in service scheduling or coordination
• Proven ability in high-volume environments
• Strong skills with scheduling software systems...
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