Operations Coordinator

Operations Coordinator

Based in France, Belgium or Spain.

Responsibilities

• Run insurance or health services processes.
• Ensure day‑to‑day follow‑up and monitoring of operations.
• Flag risks and opportunities.
• Operate processes such as invoicing, claims treatment, provider network management, and internal team support.
• Contribute to the definition and ownership of monitoring schemes to track volumes, efficiency, SLAs, and identify risks and improvement areas.
• Supervise partnerships (e.g., teleconsultation, claim operators) and participate in negotiation rounds.
• Perform controls to verify correct decisions and identify training needs.
• Escalate feedback, help prioritise initiatives, and support efforts to make processes and services more delightful and efficient.
• Implement continuous improvements (automation, process redesign, external communication enhancements, auditing ...