Operations Executive

Job Responsibilities Serve as the initial point of contact for all client colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client colleagues and guests. Execute Ambassador services in a manner consistent with the SLAs, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations. Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client. Support data collection, analysis and reporting to ensure alignment with the clients goals and objectives. Strive to continually improve experience service performance. Achieve and exceed goals including performance goals, team goals and clients goals and objectives. Coordinate colleague comm...