Operations Executive

Summary

The Operations Executive manages day-to-day shipment execution, coordinates with internal and external stakeholders, maintains accurate records in company systems, supports timely invoicing, and ensures communication and documentation comply with company SOPs and audit requirements.

Key Responsibilities

. Operations Coordination: Manage shipment execution from job opening to completion, including booking follow-up, milestone tracking, and coordination with carriers, agents, suppliers, overseas offices, and customers.

. Communication Control: Respond to client, supplier, and overseas office emails within 24 hours, maintain professional tone, retain subject-line traceability, and follow approved email workflow and pre-alert templates.

. Documentation Control: Prepare, verify, and file operational documents accurately ensure shipment references, vessel details, PO references, and job references ...