Operations Manager

The Operations Manager is accountable for the end-to-end performance of warehouse operations, delivering safe, efficient, and cost-effective service to a high-expectation retail customer.

The role is both inward-facing and outward-facing, requiring strong leadership of internal teams while acting as a senior operational interface with the customer and wider stakeholders.

Leading by example, actively promotes and fosters a culture where health & safety, hygiene, quality, and customer service are of the highest priority. 

Reporting & Scope

Reports to: Site Manager

Direct reports: Team Leaders, Supervisors, Duty Managers, Operational Support

Environment: High-volume, time-critical retail distribution

Customer profile: Demanding, service-driven, performance-focused

Key Performance Indicators

Inward-Facing (People & Operations)

Lead...