Operations Manager (BPO US Process)

We are seeking an experienced and result-driven Customer Support Operations Manager for an international BPO environment to lead a high-performing Customer Support and Sales Operations team. The ideal candidate should have strong experience managing a team of 50-60 members, driving sales performance, improving customer satisfaction, building operational discipline, and creating scalable processes. This role requires a strong leader who can use analytics, process optimization, SOPs, automation, and coaching to minimize effort and maximize outcomes.

KEY RESPONSIBILITIES:

• Lead, manage, and develop a team of 50-60 customer support and sales operations members across calls, chats, emails, and back-office workflows.
• Drive team performance to achieve monthly and seasonal sales targets, conversion goals, upsell targets, service levels, and customer satisfaction goals.
• Monitor daily, weekly, and monthly performance metrics, inclu...