Job Description

Description

  • Oversee the day-to-day operation of the restaurant, lounge, and hospitality spaces to ensure smooth and consistent execution

  • Maintain a strong presence on the floor during peak service periods while supporting both front and back of house teams as required

  • Lead daily operational briefings, team communication, and service execution standards

  • Ensure operational systems, procedures, cleanliness, and service expectations are consistently upheld

  • Monitor labour, scheduling, operational efficiencies, and daily business performance

  • Lead by example in delivering exceptional hospitality and guest engagement

  • Build strong guest relationships through active floor presence and meaningful interaction

  • Handle guest concerns and service recovery professionally and proactively

  • Support reservations, large group bookings, and private event coordination

  • Coach, ment...

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