Job Description

Overview

The Operations Solutions & Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges, designing scalable digital solutions, and embedding governance frameworks across regions.


This role combines process excellence, digital solution design, and operational engagement, with a strong focus on the Microsoft ecosystem and International SOS Operations systems.

Key Responsibilities


1. Stakeholder Discovery & Problem Framing

  • Lead structured discovery sessions with regional and country operations teams to identify pain points, inefficiencies, and unmet needs

  • Facilitate requirements workshops using design thinking methodologies

  • Translate business requirements into clear, actionable solution briefs

  • Develop as-is / to-be process maps and impact assessments

  • Maintain a centralized pipelin...

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