Operations Support Agent

Hours: 40 per week.

Working pattern: Monday to Friday 08:00 - 17:00.

Salary: £14.02 per hour.

As an Operations Support Agent at Leeds , you will be working in a fast‑paced environment and adhere to strict timelines.

You will be responsible for the following:

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re‑allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls, as well as external regulatory requirements.

You will also provide ...