Operations Support Officer (Contract)

Job description:
Position Summary The Operations Support will be working in a highly collaborative environment with cross-functional teams. The incumbent will be the first level of contact for external customers and is responsible for manning the service desk. In addition, the incumbent will provide support to the team lead in delivering the division's strategies and objectives. Key Responsibilities Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records Prepare billing reports for Finance to facilitate invoice generation Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests Ensure adherence to established procedures and controls Ensure prom...