Job Description
Join a fast-paced environment as an Operations Support Specialist focused on systems administration in Toronto. This onsite role requires expertise in Microsoft Great Plains and Citrix.
Our client is in search of a qualified candidate with a minimum of 2 years of remote client support experience. You will be responsible for handling service requests, triaging tickets, and collaborating with various stakeholders to ensure seamless operations. Elevate your troubleshooting skills while providing exceptional client support and improving service processes.
Key Responsibilities:
• Serve as the first point of contact for client support
• Prioritize and manage service requests and incidents
• Act as a liaison between technical teams and clients
• Categorize and triage Footprint tickets for resolution
• Assist with client application communications
Requirements:
• Knowledge of Microsoft Great Plains 2016 and AD account creation
• 2+ years supporting remote clients ...
Our client is in search of a qualified candidate with a minimum of 2 years of remote client support experience. You will be responsible for handling service requests, triaging tickets, and collaborating with various stakeholders to ensure seamless operations. Elevate your troubleshooting skills while providing exceptional client support and improving service processes.
Key Responsibilities:
• Serve as the first point of contact for client support
• Prioritize and manage service requests and incidents
• Act as a liaison between technical teams and clients
• Categorize and triage Footprint tickets for resolution
• Assist with client application communications
Requirements:
• Knowledge of Microsoft Great Plains 2016 and AD account creation
• 2+ years supporting remote clients ...
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