Job Description

Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service and administrative functions.

Essential job functions:

  • Runs and optimizes the routing/package delivery software (ex.: FRO/DRO) to help optimize P&D service.
  • Dispatches couriers to minimize costs and ensure service integrity.
  • Tracks service, safety, cost, and quality metrics for the facility.
  • Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers).
  • Reports, investigates and follows up on schedule delays, accidents, and equipment failures.
  • Creates and maintains files for equipment and regulatory compliance.
  • Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.).
  • May oversee the P&D operation when P&D Manager is absent.
  • Performs other administrative and on-road duties as needed.

    • Minimum Education

    High ...

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