ORDER PROCESSING ASSISTANT

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.
• Provide order confirmations and updates to customers.
• Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
• Communicate any special instructions or requirements to relevant departments.
• Monitor inventory levels and notify the inventory team of low stock items.
• Assist in the coordination of inventory counts and reconciliation.
• Maintain accurate records of orders, shipments, and returns.
• Generate reports on order status, backlogs, and fulfillment performance as needed.
• Address and resolve issues related to order discrepancies, shipping delays, and returns.
• Work with the customer service team to handle complaints and ensure customer satisfaction.
• Identify and suggest process imp...