Job Description
Develop your skills in customer experience as a part-time Customer Support Representative at Moby, working evenings in Calgary. Deliver quality service while resolving customer inquiries remotely after training.
Moby is seeking a part-time Customer Experience Representative to manage high-volume inbound inquiries. This role involves providing Tier 1 support for Internet, TV, and Phone services while offloading escalations effectively. You'll need to engage with customers, document interactions, and offer solutions while ensuring satisfaction.
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat
• Provide Tier 1 support for telecommunications services
• Troubleshoot technical and billing issues efficiently
• Accurately log and update customer inquiries in the CRM
• Collaborate with various internal teams for effective resolution
Requirements:
• 1+ year in a high-volume support or call cent...
Moby is seeking a part-time Customer Experience Representative to manage high-volume inbound inquiries. This role involves providing Tier 1 support for Internet, TV, and Phone services while offloading escalations effectively. You'll need to engage with customers, document interactions, and offer solutions while ensuring satisfaction.
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat
• Provide Tier 1 support for telecommunications services
• Troubleshoot technical and billing issues efficiently
• Accurately log and update customer inquiries in the CRM
• Collaborate with various internal teams for effective resolution
Requirements:
• 1+ year in a high-volume support or call cent...
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