Job Description

Responsibilities

  • Exceed internal and external customer expectations by building robust relationships and delivering customer‑centric solutions; role model, coach, and reinforce customer service expectations on a daily basis for all staff.
  • Execute pharmacy programs and product launches to promote patient service standards, drive sales, control labour, monitor margin, and control shrink.
  • Act in the patient’s best interest to implement and support patient‑centered care through professional scope of practice and team delivery of company programs.
  • Inspire a positive, patient‑focused culture and experience, product availability and customer service standards while developing and monitoring business plans to deliver on KPIs.
  • Actively engage in all areas of Fusion to ensure the patient/facility experiences seamless care and a consistent pharmacy experience across locations.
  • Be an ambassador to uphold and instill company values, i...

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