Job Description
Lead customer success in underground mining with Brunel as a Principal Advisor. This strategic role focuses on enhancing customer loyalty and ensuring effective solution deployment globally.
As a Principal Advisor in the Customer Success department, you will act as a Subject Matter Expert while collaborating with regional Account Managers and Business Development Managers. This position requires a strong background in technology solutions for mining, as well as expertise in building sustainable customer relationships and success stories.
Key Responsibilities:
• Act as Subject Matter Expert for mining technologies
• Support sales through deployment and trial planning
• Foster relationships to create customer success stories
• Develop internal and external training processes
• Mentor the Customer Success team for continuous improvement
Requirements:
• Degree in Engineering, Commerce, or related fields
• 10+ years in practical mining experience
• Expertise...
As a Principal Advisor in the Customer Success department, you will act as a Subject Matter Expert while collaborating with regional Account Managers and Business Development Managers. This position requires a strong background in technology solutions for mining, as well as expertise in building sustainable customer relationships and success stories.
Key Responsibilities:
• Act as Subject Matter Expert for mining technologies
• Support sales through deployment and trial planning
• Foster relationships to create customer success stories
• Develop internal and external training processes
• Mentor the Customer Success team for continuous improvement
Requirements:
• Degree in Engineering, Commerce, or related fields
• 10+ years in practical mining experience
• Expertise...
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