Job Description
Description
The Amazon Customer Service (CS) organization is undergoing a significant transformation through the adoption of GenAI and AI agentic architecture, where AI partners work alongside humans to autonomously handle routine tasks, conduct rapid research, and seamlessly coordinate across previously siloed systems. To ensure this transformation is executed efficiently and securely, we will conduct a thorough inspection of existing agentic solutions across CS, define comprehensive best practices for teams to follow, and design a core agentic architecture that will serve as the foundation for all CS agentic solutions.
The Leader in this role will define and drive the implementation of Generative AI solutions to enhance Software Development Engineer (SDE) productivity within CS. You will bridge the gap between CS operational needs and technical capabilities, driving innovation that addresses unique challenges in the Customer Service environment.
Key job responsib...
The Amazon Customer Service (CS) organization is undergoing a significant transformation through the adoption of GenAI and AI agentic architecture, where AI partners work alongside humans to autonomously handle routine tasks, conduct rapid research, and seamlessly coordinate across previously siloed systems. To ensure this transformation is executed efficiently and securely, we will conduct a thorough inspection of existing agentic solutions across CS, define comprehensive best practices for teams to follow, and design a core agentic architecture that will serve as the foundation for all CS agentic solutions.
The Leader in this role will define and drive the implementation of Generative AI solutions to enhance Software Development Engineer (SDE) productivity within CS. You will bridge the gap between CS operational needs and technical capabilities, driving innovation that addresses unique challenges in the Customer Service environment.
Key job responsib...
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