Job Description
Job Purpose
To provide business support on software and renewal platform processes and become a 'centre of excellence' for a specific product or technology group.
Responsibilities
- Ability to focus on specific processes and identify areas for improvement
- Provision of an outstanding quality service
- Manage User Acceptance Test (UAT) cycles and ensure data and test scripts are available
- Support business with UAT and ensure timely completion
- Develop a high level of product knowledge, technically aware and has the ability to provide complete solutions
- Ability to prioritize and resolve customer care issues
- Promote and drive business through TD SYNNEX's e-commerce tools
- Recognition and appropriate escalation of potential problems
- Collaborate with Product Managers, Product Development Managers and business specialists regarding changes to processes and platform
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