Job Description

Job Summary

We are seeking a highly skilled and proactive Product Support Specialist to be a cornerstone of our customer support function. As a Product Support Specialist, you will be a primary point of contact for complex customer inquiries, providing expert‑level support, in‑depth triaging, and effective resolution.

Job Details

  • Employment Type: Full‑Time Independent Contractor
  • Department: Customer Service/Support
  • Job Level: Intermediate
  • Experience: 3 Years
  • Business Model: SaaS (Software as a Service), Subscription
  • Education: Bachelors
  • Qualification: Computer Science, Information Technology or equivalent practical experience.

Required Skills

  • General Skills: Customer Feedback Analysis, Customer Relationship Management (CRM), Technical Support
  • Soft Skills: Patience, Positive Attitude, Team Collaboration, Persuasion, Relationship Building, Presenta...

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