Job Description
Description
We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.
Responsibilities:
• Handle technical support tickets, with a focus on product-related concerns.
• Deliver high-quality product support to customers, addressing inquiries related to our platform.
• Utilize SQL queries to delve into customer data and investigate issues.
• Aid customers in understanding product features, best practices, and technical configurations.
• Collaborate with the development team to identify, escalate, and rectify software bugs.
• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.
• Develop and upkeep support docume...
We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.
Responsibilities:
• Handle technical support tickets, with a focus on product-related concerns.
• Deliver high-quality product support to customers, addressing inquiries related to our platform.
• Utilize SQL queries to delve into customer data and investigate issues.
• Aid customers in understanding product features, best practices, and technical configurations.
• Collaborate with the development team to identify, escalate, and rectify software bugs.
• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.
• Develop and upkeep support docume...
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