Product Support Supervisor

Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.

Responsibilities

• Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.
• Collaborate with the global Product Support team to assist with resolution of field issues.
• Work with Product Support staff in troubleshooting and developing solutions to technical issues.
• Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
• Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
• Condu...